Root Cause Analysis & Corrective Action Training

Root cause analysis (RCA) is a systematic process for identifying “root causes” of problems and an approach for responding to them. It is based on the idea that effective management requires more than “putting out fires” for problems that develop, but finding a way to prevent them. It helps pinpoint contributing factors to a problem. RCA helps organizations avoid the tendency to single out one factor to arrive at the fastest resolution. It also helps to avoid treating symptoms rather than actual, underlying problems that contribute to the real problem. Most RCA experts believe that achievement of total prevention by a single intervention is not always possible and see RCA as an ongoing process that strives for continuous improvement.