Quality Management Systems

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Quality Management Systems

Compliance in Quality Management System standards is critical; in many industries, it is a requirement for doing business with your customers. Have you transformed your Quality Management System into a competitive advantage?

The New Hampshire MEP provides gap analysis, training and implementation through certification, audits and internal auditor training that allow your company to become registered in any of the QMS standards: ISO 9001:2015, ISO 13485:2016, ISO 14001:2015 and AS9100D:2016.

ISO Documentation Training

Does your company have SOPs (standard operating procedures) or work instructions that are not used in day-to-day operations?

Does your company have documents that appear only during ISO surveillance or recertification audits?

Would you like to get rid of unnecessary documentation, but are concerned that you will violate an ISO clause in doing so?

Course Description:

This one-day course will provide all of the information needed to improve any organization’s ISO documentation practices. The training applies to all ISO certifications, with an emphasis on ISO 9001:2015. Training topics include:

  • A review of necessary ISO documentation to help you identify which documents can be retired from the QMS.
  • Methods of controlling and revising documented information.
  • Review of document types including SOPs, work instructions, and flow charts, and where each are most appropriate for use.
  • Direction and guidance on how to transition away from burdensome SOPs to other, more useful forms of documentation.

Attendees are encouraged to bring with them any ISO-related documents that cause confusion, concern, or frustration. Attendees will be given the opportunity to have their documents evaluated by the instructor and receive customized feedback on how to improve documentation practices.

Click here to register online – or for more information, call Jill Duddy at (603) 226-3200 or jilliand@nhmep.org.

ISO 9001:2015 Certification

Many organizations are being forced by their major customers to become ISO 9001:2015 certified, either to reduce their customer audits or being required to become ISO certified. NH MEP ISO Collaborative Program allows medium – small size companies to undertake the ISO 9001-2015 certification process with the necessary support from a team of experts but also train and ISO team and develop and ISO compliant management system at an affordable cost.

The collaborative is a unique, workshop-based program that focuses on providing systems, documentation and training in a classroom setting as well as on-site consultation for companies wanting or needing to comply with the ISO 9001:2015 Standard.

Benefits of Becoming ISO 9001:2015 Certified
• Provides a Competitive Advantage over your competition
• Provides bottom line improvement
• Improves business and process performance and managers business risk
• Attracts investment, enhances brand reputation and removes barriers to trade
• Streamlines operations and reduces waste
• Encourages internal communication and raises morale
• Increases customer satisfaction

If you are thinking or planning to implement ISO 9001:2015 and need assistance, please contact us and we will be glad to walk you through this unique program designed for small and medium-sized companies.

ISO 9001:2015 Internal Auditor Training

Course Description:

This course teaches the fundamental requirements to conduct Internal Audits in accordance with ISO 9001:2015. Each clause of the standard is explored–learning what it means, how to apply it to the “real world”, and how to audit it. Role-playing audit scenarios help develop a hands-on understanding that will facilitate the implementation of a solid Internal Audit Program.

Who Should Attend:

This course is intended for individuals responsible for conducting, managing, or participating in Quality Management System Internal Audits including quality directors, QA/QC managers or supervisors, manufacturing, process, or supply chain engineers, and/or ISO coordinators.

Learning Objectives:

  • Thoroughly understand the seven (7) Quality Management Principles of ISO 9001:2015, what they require, and how to audit them.
  • Understand the roles and responsibilities of the Internal Auditor, how to develop audit plans, and how to conduct opening and closing meetings.
  • Learn how to verify that your organization’s current practices conform to requirements by gathering objective evidence through observation, interviewing, and document sampling.
  • Be prepared to conduct all phases of an Internal Audit:
    • Planning
    • Execution
    • Reporting

New Hampshire MEP reserves the right to limit attendance to their public events.

If you would like to attend our next ISO 9001:2015 Internal Auditor Training, go to our Workshops page to view and register for the next scheduled date. Questions? Feel free to contact us and we will be glad to walk you through this unique program designed for small and medium-sized companies.

View the ISO 9001:2015 Internal Auditor Training Flyer (pdf) 

ISO 13485:2016 Certification

Medical devices are held to the highest quality standards and many organizations who design, manufacture or service these products need to become ISO 13845:2016 certified to demonstrate their regulatory compliance. NH MEP ISO Collaborative Program allows medium – small size companies to undertake the certification process with the necessary support from a team of experts but also train an ISO team and develop a compliant management system at an affordable cost.

The collaborative is a unique, workshop-based program that focuses on providing systems, documentation and training in a classroom setting as well as on-site consultation for companies wanting or needing to comply with the ISO 13485:2016 Standard.

Benefits of Becoming ISO 13485:2016 Certified

• Provides a competitive advantage over your competition
• Provides bottom line improvement
• Improves business and process performance and managers business risk
• Attracts investment, enhances brand reputation and removes barriers to trade
• Streamlines operations and reduces waste
• Encourages internal communication and raises morale
• Increases customer satisfaction

If you are thinking or planning to implement ISO 13485:2016 and need assistance, please contact us and we will be glad to walk you through this unique program designed for small and medium-sized companies.

ISO 13485:2016 Internal Auditor Training

Course Description:

This course teaches the fundamental requirements to conduct Internal Audits in accordance with ISO 13485:2016. Each clause of the standard is explored–learning what it means, how to apply it to the “real world”, and how to audit it. Role-playing audit scenarios help develop a hands-on understanding that will facilitate the implementation of a solid Internal Audit Program.

Who Should Attend:

This course is intended for individuals responsible for conducting, managing, or participating in Quality Management System Internal Audits including quality directors, QA/QC managers or supervisors, manufacturing, process, or supply chain engineers, and/or ISO coordinators.

Learning Objectives:

  • Thoroughly understand the Quality Management Principles of ISO 13485:2016, what they require, and how to audit them.
  • Understand the roles and responsibilities of the Internal Auditor, how to develop audit plans, and how to conduct opening and closing meetings.
  • Learn how to verify that your organization’s current practices conform to requirements by gathering objective evidence through observation, interviewing, and document sampling.
  • Be prepared to conduct all phases of an Internal Audit:
    • Planning
    • Execution
    • Reporting

New Hampshire MEP reserves the right to limit attendance to their public events.

If you would like to learn more or schedule an ISO 13485:2016 Internal Auditor Training, please contact us and we will be glad to walk you through this unique program designed for small and medium-sized companies.

ISO 14001:2015 Certification

Becoming ISO 14001:2015 certified helps your organization’s environmental management system perform goals for sustainability, achieving importance to the environment, the company and clients desiring a green program.  NH MEP ISO Collaborative Program allows medium – small size companies to undertake the certification process with the necessary support from a team of experts but also train an ISO team and develop a compliant management system at an affordable cost.

The collaborative is a unique, workshop-based program that focuses on providing systems, documentation and training in a classroom setting as well as on-site consultation for companies wanting or needing to comply with the ISO 14001:2015 Standard.

Benefits of Becoming ISO 14001:2015 Certified

• Enhanced environmental performance
• Fulfill compliance requirements
• Accomplish environmental goals
• Provides a competitive advantage over your competition
• Provides bottom line improvement
• Improves business and process performance and managers business risk
• Attracts investment, enhances brand reputation and removes barriers to trade
• Streamlines operations and reduces waste
• Encourages internal communication and raises morale
• Increases customer satisfaction

If you are thinking or planning to implement ISO 14001:2015 and need assistance, please contact us and we will be glad to walk you through this unique program designed for small and medium-sized companies.

ISO 14001:2015 Internal Auditor Training

ISO 14001:2015 Internal Auditor Training

Course Description:

This course teaches the fundamental requirements to conduct Internal Audits in accordance with ISO 14001:2015. Each clause of the standard is explored–learning what it means, how to apply it to the “real world”, and how to audit it. Role-playing audit scenarios help develop a hands-on understanding that will facilitate the implementation of a solid Internal Audit Program.

Who Should Attend:

This course is intended for individuals responsible for conducting, managing, or participating in Quality Management System Internal Audits including quality directors, QA/QC managers or supervisors, manufacturing, process, or supply chain engineers, and/or ISO coordinators.

Learning Objectives:

  • Thoroughly understand the Quality Management Principles of ISO 14001:2015, what they require, and how to audit them.
  • Understand the roles and responsibilities of the Internal Auditor, how to develop audit plans, and how to conduct opening and closing meetings.
  • Learn how to verify that your organization’s current practices conform to requirements by gathering objective evidence through observation, interviewing, and document sampling.
  • Be prepared to conduct all phases of an Internal Audit:
    • Planning
    • Execution
    • Reporting

New Hampshire MEP reserves the right to limit attendance to their public events.

If you would like to learn more or schedule an ISO 14001:2015 Internal Auditor Training, please contact us and we will be glad to walk you through this unique program designed for small and medium-sized companies.

AS9100D:2016 Certification

Many Aerospace organizations must become AS9100D:2016 certified in order to comply with certain Aviation, Space and Defense quality standards and system requirements. This standard includes ISO9001:2015  along with the additional requirements. NH MEP ISO Collaborative Program allows medium – small size companies to undertake the AS9100D:2016 certification process with the necessary support from a team of experts but also train an ISO team and develop a compliant management system at an affordable cost.

The collaborative is a unique, workshop-based program that focuses on providing systems, documentation and training in a classroom setting as well as on-site consultation for companies wanting or needing to comply with the AS9100D:2016 standard who are already ISO9001:2015 certified.

Benefits of Becoming AS9100D:2016 Certified
• Provides a Competitive Advantage over your competition
• Provides bottom line improvement
• Improves business and process performance and managers business risk
• Attracts investment, enhances brand reputation and removes barriers to trade
• Streamlines operations and reduces waste
• Encourages internal communication and raises morale
• Increases customer satisfaction

If you are thinking or planning to implement AS9100D:2016 and need assistance, please contact us and we will be glad to walk you through this unique program designed for small and medium-sized companies.

AS9100D:2016 Internal Auditor Training

Create a Successful Internal Audit Team in 2 Days

Compliance with International Standards and regulations can be challenging. To ensure a successful AS9100D:2016 Registration, you are going to need a strong Internal Audit Team. An effective internal audit program is a big part of maintaining your management system, customer satisfaction, making company-wide improvements and compliance.

This course is designed to increase your understanding of auditing techniques. As you progress, you will develop practical audit skills, improve your evaluation and communication skills, refine your reporting skills and increase your ability to implement corrective and preventive action programs. It will take you step by step through the stages of an internal audit from audit planning to closure and follow-up.

The New Hampshire MEP has the right limit attendance at their public events.

If you would like to attend our next AS9100D Internal Auditor Training, go to our Workshops page to view and register for the next scheduled date. Questions? Feel free to contact us and we will be glad to walk you through this unique program designed for small and medium-sized companies.

15 April
Thursday

Value Stream Mapping Information Session

Webinar

This webinar provides an introduction to Value Stream Mapping (VSM). A VSM provides a way to visually see the entire enterprise in order to quickly identify wastes and performance bottlenecks. The methodology systematically takes your company from its current state of operations to a dramatically improved future state.
19 April
Concord
Monday

Root Cause Analysis & Corrective Action Training

Grappone Conference Center, Concord

Root cause analysis (RCA) is a systematic process for identifying “root causes” of problems and an approach for responding to them. It is based on the idea that effective management requires more than “putting out fires” for problems that develop, but finding a way to prevent them. It helps pinpoint contributing factors to a problem.
20 April
Tuesday

Using AI Technology to Crosstrain & Upskill Employees

Webinar

Stanley X, in partnership with DeepHow, will share their AI-powered solution to capture, train and transfer knowledge among skilled workers. This introductory workshop is part of the NERDIC Industry 4.0 Readiness Ecosystem program for small manufacturing enterprises in the defense supply chain.

About NH MEP

New Hampshire Manufacturing Extension Partnership
172 Pembroke Road
Concord, NH  03301

Phone: 603-226-3200

The New Hampshire Manufacturing Extension Partnership does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, disability, age, political affiliation or belief. This nondiscrimination policy encompasses the operation of all educational and training programs and activities. It also encompasses the employment of personnel and contracting for goods and services.

Contact Us

Press Releases

No-Cost MEP Service Finds Domestic Suppliers and New Business Opportunities for Manufacturers

Manufacturers know that searching for domestic materials and products can at times be challenging and expensive. With the COVID-19 pandemic, it has only become increasingly difficult. As part of the CARES Act, NH MEP is offering a Supplier Scouting and Matching program to manufacturers to address supply chain disruption. This free service encourages a more competitive US supplier market and proactively finds business for manufacturers.

Far-UV Sterilray™ President says Demand is High in Pandemic

SOMERSWORTH — John Neister, president of Far-UV Sterilray, recalls that five years ago he and his team predicted the disinfection company’s products would be in high demand at the onset of the next pandemic. “But we never dreamed it would be something like this,” he said.

Executive Order on Ensuring the Future Is Made in All of America by All of America’s Workers

The White House announced on January 25, 2021 a pending Executive Order (EO) called Executive Order on Ensuring the Future is Made in All of America by All American Workers (link at the bottom). According to the announcement, the EO establishes a substantial role for the MEP National Network in the new administration’s plans to bolster American manufacturing. The EO establishes a priority at the highest levels to use federal purchasing power to support American manufacturers of all types and sizes, across the country.

The Rubber Group Integrates Production Process with Value Stream Mapping

Rochester – The Rubber Group is a customer focused custom injection, transfer, and compression molder of engineered mechanical rubber components like precision seals, vibration isolators, bellows and specialized over-molded components for a wide variety of industries. Last April, as the COVID-19 pandemic hit, they had workforce losses and a 20% reduction of sales revenue from the Oil, Gas and Aerospace industries who were experiencing product slow-downs from their own clients…

WS Dennison Cabinets Sees Host of Improvements since Implementing 5S Program

Pembroke, NH – WS Dennison Cabinets has been creating custom cabinets for residential and commercial industries throughout New Hampshire and New England since 1986. When COVID-19 hit last spring, like so many other manufacturers across the country, Dennison was affected and lost some of their workforce. Looking to make production improvements, the company attended an NHMEP workshop that introduces the basics of a 5S Program, a lean tool which improves organization in a production environment.

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