Costa Precision Learns Lean Training is a Continuous Process for Retaining and Getting New Customers

Costa Precision Learns Lean Training is a Continuous Process for Retaining and Getting New Customers

“Customers only like two things, quality and on-time delivery,” said Tom Barber, Chief Operating Officer for Costa Precision. “But we were struggling in manufacturing engineering with quoting and manufacturing processes prior to going to the shop floor. This caused irregular workflow, and customer quote deadlines to be missed.”

The manufacturing floor had its share of issues too. “We were failing to provide needed quantities of parts per shift, per day. This led to poorer quality parts being produced because we would get behind schedule and had to rush parts out the door,” said Barber. “This also led to late deliveries.”

They knew they needed to do something to overcome these challenges and not lose customers.

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Stamping Technologies Sees ISO Certification as a Continuous Process

Stamping Technologies Sees ISO Certification as a Continuous Process

It all started in 2010 when one of their large customers began putting pressure on them to get ISO certified. “This caught us off guard,” said Mark St. Gelais. “We heard horror stories about ISO certification. We really didn’t know how to go about it.”
Then in 2011 they heard about and attended an information session put on by the New Hampshire Manufacturing Extension Partnership (NH MEP). “The info session went over what ISO certification was all about and let us know about the NH State job training grant program to help offset the cost.” said Mark. They took advantage of the grant, and along with his wife Johanna attended NH MEP’s ISO 9001:2008 Collaborative Program in 2012.

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Costa Precision Learns Lean Training is a Continuous Process for Retaining and Getting New Customers

Maineline Graphics Trains All Their Employees in Lean Manufacturing to Increase Efficiencies

With a new facility, new processes, and new equipment, Kerri knew they would need help with efficiencies and where to place the new equipment. “We tried to be proactive with all the changes going on,” said Mobile. “So in mid-2016 we brought in NH MEP to implement Lean training. We wanted everyone in the company to be of the same mind-set, learn how to reduce waste, and understand the benefits of continuous improvement.”

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Stamping Technologies Sees ISO Certification as a Continuous Process

Staying Current with ISO Certification Allows Textiles Coated International to Retain Customers and Get New Ones

“If we wanted to retain certain customers and get new ones, we needed to be ISO certified,” said Peter Spohn, Director of Business Development for Textiles Coated International. Recently they attended the NH MEP ISO 9001:2008 Collaborative Training Program and became ISO certified. “But to keep our business current we realized we needed to upgrade to ISO 9001:2015,” said Spohn. “Again we turned to NH MEP for help with handling our ISO upgrade training.” This time, the training would be done on-site.

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Business Growth Collaborative Program Puts Concord Awning & Canvas on Path to Success

Business Growth Collaborative Program Puts Concord Awning & Canvas on Path to Success

“When we purchased Concord Awning, we recognized it needed some upgrades. There were no standard operating procedures, no pricing tools, an antiquated computer system, a paper-based system to track sales, and the company’s static website was not focused on bringing in new customers.” said Peter Sandberg.

“About 5 years into running the company our largest customer took their business in-house and hired 3 of our employees,” said Denise Sandberg. “We realized from the start that having one disproportionately large customer was not a good long-term plan for our business. When that customer made their decision to leave, we knew we had to accelerate our existing plan of expanding more into commercial and industrial markets to balance out the seasonality of the awning portion of our business.”

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About NH MEP

New Hampshire Manufacturing Extension Partnership
172 Pembroke Road
Concord, NH  03301

Phone: 603-226-3200

The New Hampshire Manufacturing Extension Partnership does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, disability, age, political affiliation or belief. This nondiscrimination policy encompasses the operation of all educational and training programs and activities. It also encompasses the employment of personnel and contracting for goods and services.

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Press Releases

Whether You Build Them or Buy Them – IoT Device Security Concerns Us All

The Internet of Things (IoT) offers many attractions for small and medium-sized manufacturers (SMMs) who may want to integrate IoT into their facilities and operations, or who seek to enter the IoT market with innovative products. The spectrum of available IoT products is broad and continually growing. When venturing into the IoT waters, it’s helpful to be prepared for the potential cybersecurity pitfalls, whether in the form of implications for

The Emergence of Digital Manufacturing

Digital manufacturing is not a new concept but is continuing to evolve. From robotics, additive manufacturing and augmented reality to big data, simulation and cybersecurity, technologies can be found in manufacturing facilities across the country.

New Tax Credit for Small and Medium-sized Businesses to Fully Offset Employee COVID-19 Vaccinations

FOR IMMEDIATE RELEASEApril 22, 2021For more information please contact: Zenagui BrahimPresident, NH MEPzenaguib@nhmep.orgA tax credit for small and medium-sized businesses to fully offset the cost of paid leave for employees to get vaccinated and recover from any...

No-Cost MEP Service Finds Domestic Suppliers and New Business Opportunities for Manufacturers

Manufacturers know that searching for domestic materials and products can at times be challenging and expensive. With the COVID-19 pandemic, it has only become increasingly difficult. As part of the CARES Act, NH MEP is offering a Supplier Scouting and Matching program to manufacturers to address supply chain disruption. This free service encourages a more competitive US supplier market and proactively finds business for manufacturers.

Far-UV Sterilray™ President says Demand is High in Pandemic

SOMERSWORTH — John Neister, president of Far-UV Sterilray, recalls that five years ago he and his team predicted the disinfection company’s products would be in high demand at the onset of the next pandemic. “But we never dreamed it would be something like this,” he said.

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