New Hampshire Manufacturing Extension Partnership: NH MEP
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January 3, 2003

For more information please contact:
Zenagui Brahim
Tel: (603) 226-3200

New England Electric Wire Corporation Trains Employees with Assistance from New Hampshire Manufacturing Extension Partnership

LISBON, NH Manufacturing is a business of precise measurements and processes, and when those processes are suddenly changed to improve a manufacturing company, it needs to be done right.

New England Electric Wire Corporation (NEEWC) of Lisbon was faced with this situation when they recently installed a new material control system that runs the manufacturing process in their shop. They knew employees would need to be trained quickly to ensure the new system ran smoothly. To develop an efficient training system, NEEWC called upon the experts at the New Hampshire Manufacturing Extension Partnership (NH MEP) for assistance.

"We knew we would have to train workers at all levels, from basic operation and navigation on the shop floor to advanced planning and scheduling for our materials and engineering groups," said Mike Alberts, Education and Training Coordinator at NEEWC. "From the onset of our training, NH MEP guided us in the development and implementation of quality programs that are critical to the ongoing success and profitability of our business."

Marty Vincent, Director of Operations for NH MEP said project managers created a specialized training program for NEEWC employees that included eight classes designed to meet the company's specific needs relating to software, computer basics and problem analysis. "That meant bringing factory floor people up to speed on computer basics and sessions for more advanced users on the new system," said Vincent. "The entire process went smoothly because of the company's dedication to providing state-of-the-art training. They have a wonderful new training facility that's one of the best in the state."

In addition to the collaborative work of training employees to use the new system, there was also a need to refine other issues in the manufacturing operation and provide advanced training to develop a more organized and scientific approach to problem solving. Vincent and his NH MEP team worked with employees on carefully designed experiments to get at the root cause of problems.


"The result of these experiments is the potential for a couple million dollars in savings by eliminating waste and scrap," said Vincent. "There is also the ability of the staff to use the system efficiently and for management to continue to find ways to improve the way it is utilized."

"We appreciate the effort and responsiveness to our needs that NH MEP has provided," added Alberts. "We're currently developing follow-up training needs and NH MEP is on the very top of our list to contact for support."

NH MEP is an affiliate of the National Institute of Standards and Technology under the U.S. Department of Commerce. The national MEP is a network of manufacturing extension centers that provide business and technical assistance to smaller manufacturers in all 50 states, the District of Columbia and Puerto Rico. Through MEP, manufacturers have access to more than 2,000 manufacturing and business "coaches" whose job is to help firms make changes that lead to greater productivity, increased profits and enhanced global competitiveness. NH MEP works in partnership with the New Hampshire Department of Resources and Economic Development. For more information on the services NH MEP project managers provide, contact the Claremont office at (603) 543-1748, or the Concord office at (603) 226-3200.